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Guest Services

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The following are some services that are offered to all Disneyland Resort Guests. From money matters to car assistance, Disneyland has most everything you need.

Parking Lot Assistance
The Automobile Club of Southern California (ACSC) and AAA offer the following free services to all Disneyland Resort guests: stalled car services, flat tire changing, and towing up to three miles (jump starts, lock-out services and flat tire changing are provided by Disneyland). If you need help with any car problems either keep an eye out for the little Disneyland Security cars, or walk to the Tram areas and contact and parking lot Cast Member. If there are no Cast Members at that tram stop when you arrive just wait for the tram and notify the Cast Member at the back of the tram. If you have trouble no less then three hours before park closing there should also be Cast Members located in the tollbooths where you entered the lot.

Baby Care Center
Located on the northeast end of Main Street between the Camera Shop and First Aid, the Baby Care Center provides facilities for preparing formulas, warming bottles, nursing and changing diapers. You can also find diaper machines and changing tables in restrooms in the following areas of the park:
  • Main Gate
  • City Hall
  • Bank of Main Street
  • Carnation Café
  • Tomorrowland Entrance
  • Space Mountain Exit
  • Tomorrowland Train Station
  • Small World Way
  • Fantasyland Theater
  • Village Haus Restaurant
  • Goofy's Gas Station
  • Big Thunder BBQ
  • Adventureland Entrance
  • Blue Bayou
  • New Orleans Square Train Station
  • Hungry Bear Restaurant

Check Cashing
Personal checks may be written for the amount of purchase. With proper identification, you may cash checks for a limited amount at the Bank of Main Street, the Penny Arcade on Main Street, U.S.A. and the Starcade in Tomorrowland. Note that there is a limit of $100 on the amount that can be cashed, they will not accept anything higher than that. Please also note that you'll need a drivers license or passport, and a credit card. If you do not have a credit card the bank on the check will be called to verify that the check is valid and that you have money in your account.

Credit Cards
American Express, The Disney Credit Card, VISA, MasterCard and JCB are accepted at the Main Entrance and in most stores and restaurants.

Disney Dollars
These can be used throughout the Disneyland Resort, other Disney Theme Parks and the Disney Stores. Disney Dollars are available in $1, $5, and $10 denominations at a one-for-one exchange rate with U.S. currency. Disney Dollars may be "purchased" at all ticket booths, City Hall, the Bank of Main Street, most Park merchandise locations and the front desk of the Disneyland Hotel and the Disneyland Pacific Hotel. These are not legal tender and cannot be used outside of the Disney world. You can trade them back for real U.S. currency if you do not use them all up during your trip. The dollars also can become quite valuable if you purchase special edition ones or if you hold on to them for a while.

Exit and Re-entry
If you wish to leave Disneyland and return the same day during regular operating hours, either via the Main Entrance or the Monorail Station at the Disneyland Hotel, a valid Disneyland Passport (Annual Passports included) and a hand stamp are required for readmission. You may also reenter the Parking Lot on the same day (free of charge) if you retain your parking receipt and present it at the Guest Parking Entrance.

First Aid
A registered nurse is on duty at the First Aid Station, located adjacent to the Plaza Inn on Main Street. If you have a headache you can pick up free tablets by signing you name and you will receive a cup for water. First Aid also offers a place to rest for those who aren't feeling too good and guests can get Band-Aids and the like for minor cuts. If you have a larger emergency have someone in your party notify the nearest Cast Member and they will notify First Aid and if needed the paramedics.

Foreign Currency
Foreign currency may be presented for most purchases at the Disneyland Resort for the current exchange rate. It can also be exchanged at the Bank of Main Street, the Penny Arcade on Main Street or the Starcade in Tomorrowland for cash or Disney Dollars.

Kennel Club
Board your pets for a nominal charge in the Disneyland Kennel, just east of the Disneyland Main Entrance. There are no facilities to house your animal's overnight. Don't worry about what type of animal you have either. The Kennel has cared for everything from the normal dogs and cats to pigs, lizards, fish and other exotic pets.

Special Services for Guests with Disabilities
Accommodations have been made throughout Disneyland for Guests with disabilities. For specific information, obtain your copy of the Guidebook for Guests with Disabilities or a Disneyland Park Braille Guidebook at City Hall and the Guest Information Booth (Main Entrance). Written storylines are available for use at many Disneyland attractions. Please visit City Hall for a complete listing. A limited number of wheelchairs and Electric Convenience Vehicles are available. Rental fee and a refundable deposit apply. Guests must be at least 18 years of age to rent and Electric Convenience Vehicle.

Stroller Rentals
A limited number of stroller rentals are available for a nominal charge on a first-come, first-served basis. They are located on the east side of the Disneyland Main Entrance, just inside the gate, or a rental voucher may be purchased at any Main Entrance Ticket Booth. Strollers cannot be accommodated on attractions.

Smoking
For the comfort of all Guests, smoking is prohibited in these areas: attraction waiting areas and interiors; stores, indoor and outdoor dining areas and other popular open-air areas, such as those designed for parade and stage show viewing.

Lockers
There are three locations where you can find these temporary storage places for your stuff: Half way up Main St. on your right hand side walking towards the Castle, outside by the group sales windows left of the Main Entrance and by The Fantasyland Theater next to the concession stand. The lockers on Main St. fill quickly so get there early. To obtain a locker, use one of the coin machines to get the special coin needed to release the key. If you want a larger size locker use the ones outside the park, they can fit a suitcase and should be big enough for all your belongings. Cost is $1, probably the cheapest thing you'll find in the park.

Picnic Area
Since technically food is not supposed to be brought into the park, Disneyland does offer a well concealed eating area for guests who decide to bring their own meals. The picnic area it located to the left of the Main Entrance hidden behind a bush covered fence. Here you will also find a few vending machines.

Photo Developing
To enjoy your pictures right away, be sure to ask for 2-hour processing at Main Street Camera Shop, Disneyland Hotel and Disneyland Pacific Hotel.






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